Boost conversion with live sales experts
Feel helps consumer online businesses drive incremental revenue by connecting shoppers with live experts to help them complete more purchases.
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Trusted by high-growth brands
Results we get
Feel increases conversion and AOV.
35%
conversion to purchase
50%
AOV lift
90%
increase in customer satisfaction
11x
fewer product returns
How it works
Our technology and sales experts Work hand-in-hand with your brand to help your shoppers complete more purchases.
The Feel
sales experts
Our experienced sales experts work with you and your team to get fully immersed with your brand experience and get fully trained to sell your products. Our team builds training data, Q&As, knowledge base and more to make sure the sellers are always updated. Our experts become a part of your team, working easily with your support team to provide consumers with a perfect sales experience.
Feel consumer experience
Feel's 'buy with an expert' communication platform provides a high quality purchase experience, including options for chat, text, product demos, co-browsing and more. The consumer experience is constantly A/B tested and optimized to provide the best experience and conversion for your brand.
Feel’s Conversational Sales AI
Our AI platform learns your brand, your products and your consumers and with every sellers' - consumer communication, it gets better and better.
The AI helps the sales associates articulate the best performing response every time. It optimizes towards a great consumer experience with maximum AOV and conversion. Within time, using training data, CRM and sales data, our AI becomes the best sales-person you can have and is provided to you through an API.
Optimize for higher AOV and conversion
Expect higher conversion rate, lift in overall AOV and substantially fewer returns. You’ll also get access to exclusive sales insights that we uncover from communicating with your pre-purchase customers – translated into data for marketing, advertising, and site content.
Testimonials
Learn more from our customers
"The Feel Showroom aligns with the vision we're implementing in our business to support the move from offline to online. We want it to be the only way our consumers communicate with us and our stylists."
"Feel's value proposition of providing us with an online Showroom and helping us build our own salesforce is very smart. We look forward to scaling together.”
"The Feel Showroom aligns with the vision we're implementing in our business to support the move from offline to online. We want it to be the only way our consumers communicate with us and our stylists."
"Feel's value proposition of providing us with an online Showroom and helping us build our own salesforce is very smart. We look forward to scaling together.”
"Feel got up and running in 3 weeks, and incremental revenue was quick to follow. They recognize what our consumers need help with, and we didn’t have to put a lot of effort internally to make it happen"
Our team works closely with the sellers on our site; they’ve become experts on our product, work well with our support teams and drive great incremental revenue
"Feel definitely adds value to our brand. It's a service we didn't offer before, so the value-add is entirely novel. Since Feel has been live on our site, customers are engaging with it for that hands-on online shopping experience that we're trying to curate."
"Feel's value proposition of providing us with an Online Showroom AND helping us build our own salesforce is genius. And we look forward to scaling together.”
“We had other customer support options, but they didn’t work well for our demographics. These shoppers are used to talking to people. They want that personalization. So, when we heard about Feel, I had to give it a shot.”
"The Feel Showroom aligns with the vision we're implementing in our business to support the move from offline to online. We want it to be the only way our consumers communicate with us and our stylists."
The Feel solution
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2
3
Add a link to Feel’s Online Showroom from your website
Easy add-on with no code needed. Works perfectly with all leading ecommerce platforms.
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2
3
Use your own salesforce or pick from our Expert community
Have your sales team or ours connect with consumers and improve your sales experience
1
2
3
Grow your
online revenue
Instantly see increases in revenue while quickly scaling your online salesforce
1
Add a link to Feel’s Online Showroom from your website
Easy add-on with no code needed. Works perfectly with all leading ecommerce platforms.
2
Use your own salesforce or pick from our Expert community
Have your sales team or ours connect with consumers and improve your sales experience
3
Grow your online revenue
Instantly see increases in revenue while quickly scaling your online salesforce
Boost conversion & AOV with AI-empowered sales reps
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As Featured In
In This Worker vs. Bot Battle, Humans Are Winning by a Mile
The Wall Street Journal features Feel, its solution, and its customers, discussing the value and superior performance of human-driven solution…
The Leading 100 List takes over Times Square!
140+ speakers and 2,000 innovation-minded brand and retail leaders at The Lead Innovation Summit on July 12th-13th in New York
See more →
Brands are pairing customer service associates and AI to improve the shopping experience
AI-assisted virtual live sales associates are improving the bottom line for brands, while helping to make the online shopping experience more personable and also reducing product returns. While more brands…
See more →
In This Worker vs. Bot Battle, Humans Are Winning by a Mile
The Wall Street Journal features Feel, its solution, and its customers, discussing the value and superior performance of human-driven solution…
In This Worker vs. Bot Battle, Humans Are Winning by a Mile
The Wall Street Journal features Feel, its solution, and its customers, discussing the value and superior performance of human-driven solution…
Read it on WSJ →
See Article PDF →
In This Worker vs. Bot Battle, Humans Are Winning by a Mile
The Wall Street Journal features Feel, its solution, and its customers, discussing the value and superior performance of human-driven solution…
See more →
Brands are pairing customer service associates and AI to improve the shopping experience
AI-assisted virtual live sales associates are improving the bottom line for brands, while helping to make the online shopping experience more personable and also reducing product returns. While more brands…
See more →
Humanizing the Shopping Experience: Sales Experts vs Customer Support
In addition, Feel integrates with many existing support tools. Your team does not need to install any additional tech or hire anyone to manage the integration. If a customer wants support, we can easily direct them to your support team. If they want sales expertise, we can easily direct them to our live sellers.
See more →
In This Worker vs. Bot Battle, Humans Are Winning by a Mile
The Wall Street Journal features Feel, its solution, and its customers, discussing the value and superior performance of human-driven solution…
Read it on WSJ →
See Article PDF →
The Leading 100 List takes over Times Square!
140+ speakers and 2,000 innovation-minded brand and retail leaders at The Lead Innovation Summit on July 12th-13th in New York
See more →